I just got this error message – true or scam? If so, what do I do?

It seems that all we are posting about recently is scams and issues.  Unfortunately the bad guys are active and this information needs repeating, until people stop clicking on random links….

The following error was seen by one of our clients this week.  He received a warning email and, counter to all advice given, clicked on the link, which took him to this page….

I just got this error message - true or a scam? If so, what do I do?

His question was “true or scam? If so, what do I do?”

It’s a scam!  We clicked on the link (in a sandboxed, safe, environment) using Google Chrome and received a message telling us it is a phishing site (see below).  It’s a shame he was using an older version of Internet Explorer that does not show these warnings.

chrome_phishingThe irony is that most the information on the 1st web page is actually correct!  Except it is describing the situation you will be in if you follow the instructions.  If you call the number (note that it is a US number and my user is in the UK) you will speak to a person that will  guide  you through a “diagnostic process”, you will then be guided to a web site to download some “clean up”tools.  This is where the trouble begins (this is all well documented and so there is no purpose to me repeating the info here.  Just Google “Tech Support Scam”).

If so, what do I do?

Well, step -1  is DO NOT CLICK ON LINKS IN UNSOLICITED EMAILS!  Failing that, step 1 is, delete the original email message.  Step 2 is, close the web page and it is probably a good idea to clear your web cache.

Step 3, assuming that you have not executed any programs, or gone to any more web pages as directed by the scammer, don’t worry about it – you are probably ok.

You can at this stage run some malware scanners (Malwarebytes, Spybot, et al…), just to make yourself feel better.

Internet Explorer has improved massively in recent versions and, some would argue, is as secure as the other major browsers.  We remain to be convinced, and would definitely not recommend using any versions of IE before V11.  We would always suggest that you use either Chrome or Firefox (updated to the latest versions).

Contact Us to book an appointment or to discuss your needs further.

New variation on an old scam

This seems to be becoming a bit of a recurring theme, there’s a new scam out there.

This one is actually not a new scam, it’s an old scam that simply uses a new script.

The proposed victim gets a phone call saying that they (the scammers) are from Microsoft and that…

  • There are 5 other people using the victims Windows licence key.
  • That it is unsafe for the victim to use internet services; for example Mobile Banking.
  • That the victims Windows licence key could be cancelled by Microsoft.

How’s that for a scare tactic?

The scammers then want the victim to go to www.ammyy.com and download the remote admin software they have there.

Ammyy have a warning on their site saying that their software is being used by people purporting to be from Microsoft to ‘fix’ the computer using Ammyy Amin, it’s definitely a scam.

At least they are aware of the problem.

We at UATS have seen occurrences of (or variations of) this scam and have experienced it ourselves.  Ultimately the scammers just want you to download and run a ‘fix’, which is where the real pain begins.

Word has spread about the earlier version of this scam and so they have changed the script (but are still using basically the same underlying technology) to try to ensnare the average user.

As always I will refer you to our Keeping Safe on the Internet page and leave you with the thought…  If you are not sure then just do not click on it!  Go and ask someone who is sure.

Contact Us to book an appointment or to discuss your needs further.